Refund policy

Return & Refund Policy

Thank you for shopping with Crownera Collective. All of our products are made-to-order, meaning each item is created specifically for you once your order is placed.

Because of this, we maintain a limited return and refund policy.

Returns & Exchanges
We do not accept returns or exchanges for:

Incorrect size selection
Buyer’s remorse or change of mind
Minor variations in color or design (due to screen settings or printing process)

Please review all product details and sizing charts carefully before placing your order.

Damaged, Defective, or Incorrect Items
We will gladly replace or refund items if they arrive:

Damaged
Defective
Incorrect (wrong item received)

To be eligible:

You must contact us within 48 hours of delivery
Provide your order number
Include clear photos of the issue

Once your claim is reviewed and approved, we will send a replacement at no additional cost or issue a refund.

Important Notice
We do not accept physical returns.
Please do not send items back without contacting us first, as they will not be processed or refunded.

Refunds
If your request is approved:

Refunds will be issued to your original payment method
Processing time is 5–10 business days (depending on your bank or provider)

Cancellations
Orders may be canceled within 2 hours of purchase. After this time, production begins and orders cannot be modified or canceled.

Shipping Issues
We are not responsible for: